Code of Practice

The leaflets in this series are:

 ·          Code of Practice for Domestic and Commercial Customers – Introductory Leaflet   

·          Your water supply for Domestic and Commercial Customers   

·          Understanding charges for Domestic and Commercial Customers   

·          How to pay your bill (including a Code of Practice on Debt Recovery)   

·          Living with a Meter (including a Code of Practice on Leakage)   

·          How to contact us (what to do if you wish to complain)   

·          Code of Practice for Pipelaying in Private Land   

·          Water watchdogs   

In addition, we have a leaflet which gives details of our current charges.
You can get a copy of any of our leaflets, free of charge, by ringing us on
01429 858007.  Or you can write to us or call in at our office:  3 Lancaster Road, Hartlepool, TS24 8LW

The above files require Adobe Acrobat Reader to be installed.  You can download it here