If you are moving premises, you need to give us notice of your move at least two working days before so that we are aware that the water supply is no longer needed.
We will update your account and ensure that you receive a final account for your current address. We normally turn the supply off at the stop tap outside the property on the day of the move.
If another occupier is moving into your premises on the same day, or very soon after, to avoid the water supply being turned off, the new occupier will need to contact us to apply for a supply of water and to register their details with us. Please note that if you fail to register details and the supply is turned off and your request the supply to be turned back on outside normal working hours, a charge will be added to your account of no more than £45.
If you have a meter, when we receive notice of your move, we will take a final meter reading and turn off the supply. If someone is moving into your premises on the day you move out, or soon after, the supply will remain connected only if the new occupier applies for a water supply.
If you do not give us notice of your move, you will remain liable for charges until the earliest of the following events occurs:
- Another person informs us that they have occupied the premises.
- If you have a meter, until the next meter reading is taken.
It is important that you contact us either by phone on 01429 858 030 9am to 5pm (says 8.30 to 5 in other pages) Monday to Friday, excluding Bank Holidays or sending a letter to 3 Lancaster Road, Hartlepool TS24 8LW in order to ensure that your bill is correct when moving premises. These conditions apply also to domestic premises.