If you are moving house, you need to give us notice of your move at least two working days before so that we are aware that the water supply is no longer needed and to ensure the continuance of the supply to your new property.
We will update your account and ensure that you receive a final account for your current address. We normally turn the supply off at the stop tap outside the property on the day of the house move.
If someone is moving into your house on the same day or very soon after, to avoid the water supply being turned off, the new occupier will need to contact us to apply for a supply of water and to register their details with us. Please note that if you fail to register details and the supply is turned off and your requestyou ask for the supply to be turned back on outside normal working hours, a charge will be added to your account of no more than £45.
If you have a meter, upon receiving notice of your move, we will take a final meter reading and turn off the supply. If someone is moving into your house on the day of the house move or soon after, the supply will remain connected, but only if the new occupier applies for a water supply.
If you do not give us notice of your move, you will remain liable for charges until the earliest of the following events occurs:
- Another person informs us that they have occupied the house.
- If you have a meter, until the next meter reading is taken.
It is important that you contact us either by phone on 01429 858 030 8:30am – 5pm Monday to Friday excluding Bank Holidays, sending us a letter to 3 Lancaster Road, Hartlepool TS24 8LW to ensure that your bill is correct when moving house. These conditions apply also apply to commercial premises.