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Contact us

Please use the following information to contact us during office hours 8.30 am to 5pm Monday to Friday, excluding Bank Holidays.

For enquiries about your bill or if you are moving house

Fax: 01429 858 000

Type talk: 18001 01429 858 030

Dedicated textphone line: 01429 861 974

Email: enquiries@hartlepoolwater.co.uk

01429 858 030

8.30am - 5.00pm

Monday to Friday

If you are in debt:

Email: enquiries@hartlepoolwater.co.uk

0800 051 8969 (freephone)

8.30am - 5.00pm

Monday to Friday

Bogus Caller Hotline

Please call this number if you are in doubt of the identity of a caller claiming to work for Hartlepool Water

0800 028 4587

24 hours a day

General water queries

For general water queries during office hours:

Fax: 01429 858 000

Type talk: 18001 01429 858 030

Dedicated textphone line: 01429 861 974

Email: enquiries@hartlepoolwater.co.uk

01429 858 050

8.30am - 5.00pm

Monday to Friday

Report a leak

Type talk: 18001 01429 858 030

Dedicated textphone line: 01429 861 974

Email: enquiries@hartlepoolwater.co.uk

0800 028 4816 (freephone)

8.30am - 5.00pm

Monday to Friday

Report a leak - Out of Hours Emergency

To report a leak - out of hours emergency:

0800 028 1054 (freephone)

24 hours a day

General Water Queries - Our of Hours Emergency

For general water queries out of office hours in an emergency:

0800 028 1054

24 hours a day

Developer Services

For enquiries regarding Developer Services Team, please call or email at enquiries@hartlepoolwater.co.uk.

01429 858 060

Fax: 01429 858 000

8.30am - 4.30pm Monday to Friday

General sewerage queries and emergencies

For general sewerage queries and emergencies call Northumbrian Water Ltd or visit their website

0845 717 1100

(24 hours)

Alternatively to contact us by post please send all correspondence to: Hartlepool Water, 3 Lancaster Road, Hartlepool TS24 8LW

 

Copyright © 2010 Anglian Water Services Ltd All rights reserved

Registered in England No. 2366656

Registered Office: Anglian House, Ambury Road, Huntingdon, Cambridgeshire. PE29 3NZ