Standard rates

Standard tariffs for Hartlepool Water customers are based upon whether or not a water meter has been installed.

Customers without a Water Meter:

Your charge for water services is made up of:

A fixed charge known as a standing charge

Your charge for sewerage services is made up of:

A fixed charge known as a standing charge
A charge of each pound of the rateable value (RV) where your property has an RV, which is assessed by the District Valuer and frozen on 31 March 1990; or
A notional RV and fixed charge is applied to properties built from 1 April 1990.

Commercial properties built or substantially altered from 1 April 1990 have no rateable value and we calculate the variable element of your sewerage bill using the Uniform Business Rate (UBR) of the property. A variable charge of 5.59p for sewerage per pound of UBR is applied.

For domestic and commercial properties built after 31 March 1990, which do not have either a rateable value or UBR, the variable charge for sewerage services is based upon a notional RV of 180.

	standing charge	charge per £ of RV
water supply	£128.32	Nil
sewerage (foul and surface water connection)	£104.50	51.19p

Notes: The table above shows the elements used to calculate your bill:

On average our charges for domestic customers will increase by five per cent from April 2009. However, the change in your own bill will depend on the services you receive (water and/or sewerage), the RV of your property, your water consumption if you have a water meter and your surface area charge if you are a commercial customer. Northumbrian Water Ltd (NWL), for whom we collect a charge for sewerage services, has its own range of tariffs for the services it provides. Details of their charges can be found on the Northumbrian Water Ltd. (NWL) website or by telephoning 0845 733 55 66.

Information on water meters, including how to apply, can be found on our water meters page or by calling us on 01429 858 050.

Any domestic customer can choose to have a water meter free of charge, so more houses are metered these days. Did you know that Hartlepool Water offers a set of metered tariffs designed for customers receiving certain benefits or tax credits and living in metered properties? These tariffs are called WaterSure, Aquacare Plus and SoLow. For more information please contact us.

Our Charges Summary document details the elements utilised to calculate your bill. For further information please contact us

Customers with a Water Meter:

Water and Sewerage Services charges for domestic customers are detailed in the table below:

	Water Services		Sewerage Services
Tariff	Consumption Charge (per cubic metre)	Annual Standing Charge	Consumption Charge (per cubic metre)	Annual Standing Charge
Standard Tariff	98.17p	£27.00	90.17p	£70.70
SoLow	134.17p	Nil	90.17p	£70.70
Aquacare Plus	56.84p	£58.00	90.17p	£170.00
WaterSure	Nil	£122.00	90.17p	£170.00

Notes: Water and Sewerage Services charges for commercial and industrial customers are available on their dedicated tarriffs and charges page.

Your charges for sewerage services are made up of:

A wastewater element. This is for disposal of water from toilets, baths sinks and kitchen appliances, such as washing machines and dishwashers, in your property.
A surface water and highway drainage charge. This is for disposal of rain or melted snow that drains from roofs or other hard surfaces, such as driveways or other hardstandings,on your property. It also includes a contribution towards the drainage of roads and pavements in your area.

Garden sprinklers and swimming pools

Hartlepool Water has a policy to install water meters on the supply to properties of customers who wish to water their gardens with a sprinkler or who have a swimming pool in excess of 10,000 litres. Whilst there is no charge for the meter installation, customers will be billed on the standard measured (metered) household tariff following installation. For more details please contact us.

Did you know that Hartlepool Water offers a set of metered tariffs designed for customers receiving certain benefits or tax credits and living in metered properties? These tariffs are called WaterSure, Aquacare Plus and SoLow. For more information please contact us by sending an enquiry email or calling 01429 858 030.

Our Charges Summary document details the elements utilised to calculate your bill. For further information please contact us by sending an enquiry email or call us on 01429 858 030 during normal office hours Monday to Friday excluding Bank Holidays.

Useful information

Are you liable for surface water drainage charges?

In most cases, surface water drains into public sewers but in some circumstances, ground conditions have enabled the use of soakaways or drainage into a local watercourse as an alternative.

If you are a domestic customer on either unmetered or metered charges and you can demonstrate that none of the surface water from your property drains into the public sewerage system, either directly or indirectly, then you could reduce the sewerage standing charge on your bill by £38.90 in 2010/11.

If you are a commercial customer, your charge for surface water drainage is based upon the area charge method (SWD Band). You may also be eligible to claim a reduction in chargeable area in relation to any area of the site that does not drain to the public sewer.

If you believe that you are eligible to apply for an allowance on your surface water drainage charge as a commercial customer, or you would like to appeal against the surface water charging band that has been allocated to your property, please contact us on 01429 858 030 for more information and an application form.

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