Hartlepool Water | Home | Household | Your account

Our prices change each year on 1 April and remain the same until 31 March in the following year. For full details of our charges please follow the links below or download our .

Your bill has two parts:

A charge for the water services. This is to cover the costs of treating and supplying you with clean drinking water.
A charge for sewerage services. This is to cover the removal, treatment and disposal of wastewater and surface water (rainwater) from your property and includes a charge for highway drainage. Northumbrian Water Ltd (NWL) provides these services but we collect the charges on its behalf.

Below is a list of the tariffs, which form part of the charges scheme for the financial year 2009/10 and an explanation of how the charges are calculated and when bills are sent.

For more information please see our Charges Summary or contact us

When your bills are sent

When are bills for customers without meters sent?: Bills are sent out in March for the coming year and can be paid in full by 1 April, in two instalments (April and October), or by monthly instalments. We will send you a reminder bill for the October instalment, unless you have already paid the whole amount.
When are bills for customers with meters sent?: Bills are sent out every six months and payment is due on the date shown on the bill. The bills are normally based on a true meter reading, but may occasionally be based on an estimated reading. We will be happy to accept a meter reading from you if an estimated bill has been produced.

WaterSure

For customers experiencing particular hardship due to large consumption of water for essential purposes.

To find out more

SoLow

For customers using less than 75 cubic metres of water a year.

To find out more

Household

Tariffs and charges

When your bills are sent

WaterSure

SoLow