Runners at a starting line

The competitive environment of the water supply and water recycling services market is changing in England and Wales.

Hartlepool Water supports the introduction of competition, as long as it is introduced in a fair and even way and benefits customers.

Further information on the existing and future markets is available using the link to our dedicated wholesale website below. The website covers both the Anglian Water and Hartlepool Water regions.

Compliance code under condition R

Under condition R of our Instrument of Appointment, we are required to have a Compliance Code governing our dealings with Licensed Water Suppliers (LWS). The code must comply with guidance published by Ofwat.

Many of the issues addressed in the guidance are common under competition law to our dealings with inset appointees. Hartlepool Water has decided to apply the same principles to all dealings with competitors and ensure that they are handled in a manner that avoids any risk (or perception) of anti competitive behaviour.

This code sets out how we will manage our dealings with competitors to comply with our legal and regulatory obligations.