The quality of water supplies can be affected both by how we operate and maintain our water supply systems and how customers use and store water in their homes. As part of our water safety planning process there is some important advice for customers to help get the very best from their water supply on the Water UK website.
Our Annual Water Quality Report provides details of the quality of drinking water at our treatment works, storage points, and at our customers’ taps for the last calendar year and highlights our continued high compliance with regulatory requirements.
Further independent information on drinking water quality in the Hartlepool Water region can be obtained in the Drinking Water report by the Chief Inspector of the DWI (Drinking Water Inspectorate), as well as on the DWI website.
Links to our recent reports are listed below. In addition, a link to the Drinking water Inspectorate website is provided so that you can read the reports that the DWI compiles about our performance on water quality.
For full details of the water quality in your area, please use the postcode search function to download reports for your locality.
Water quality and safety plan
Hartlepool Water provides high-quality water meeting all the standards set out within the Water Supply (Water Quality) Regulations 2000/2001 (amendment) Regulation 2007, the legally enforceable water quality standards set down in UK law.
The UK regulations also require us to have a water safety plan to protect the quality of drinking water as it travels from source to tap. This Plan helps us to reduce the risks to the quality of your drinking water by ensuring that we carry out proper inspection, monitoring and maintenance of all our assets, including boreholes, treatment works, storage reservoirs and water mains. The Plan also helps us to set out our investment needs to improve our assets.
We also offer advice on how you can protect water quality in your home and how to obtain a leaflet called Looking After Water in Your Home.