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Switching supplier

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Since April 2017, all businesses in England (including charity, public sector and not-for-profit organisations) have been able to switch their water supplier and their water sewerage or trade effluent supplier, much like you can now in the energy and telecom sector. 

How the water market in England now works

Competition in the water market will allow businesses to switch their water and sewerage retailer, giving you the freedom to find the best supplier to suit your business needs.
Wholesalers provide the water and sewerage services to retailers, who will in turn sell these services to business customers.

Retailers will compete with each other by offering the best deal and eligible customers can choose which retailer to buy water and sewerage services from.
You can find more information about the opening of the market and the benefits to you on the Open Water website

What does this mean for you as a builder or developer?

At this stage, you will only be affected as a developer if you are making a new water or sewerage connection for a non-household property or you are requesting a temporary building supply (TBS), whether that’s for a new factory or a show home. Before your connection can be made, you will need to ensure you have a retailer in place. You can do this at any point during the connection process but if you fail to choose a retailer at the point of your connection, Market Operator Services Limited (MOSL) will automatically select a retailer for you and that retailer will be in touch with you directly.

It is important that if you are a housing developer, once the property is sold, you inform us so we can ensure the new occupier becomes the bill payer and the property is removed from the market. This is because the property is now classed as household therefore the new open market isn’t relevant. For more information please visit the Customer section of the Open Water website.



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