Customer services visit to a customer at home

Customers should always beware of bogus callers claiming to be from Hartlepool Water or ‘the water board’ - they’re not always easy to spot.

To help give you peace of mind at home, Hartlepool Water is doing everything possible to minimise the risk of anyone impersonating its employees.

Anyone calling on behalf of Hartlepool Water, including sub contractors, will always carry an identity card and will be happy to wait outside while you ring on freephone 0800 028 4816 to double-check their identity. 

Our best advice is to remember the four following steps:

  • LOCK - make sure your back door is locked before you go to the front door.
  • STOP - think 'Are you expecting anyone?'
  • CHAIN - secure the door chain before you open it.
  • CHECK – always ask for and double-check the caller's identity. If you are in any doubt, don't let them in!