If your meter shows that you have used an unusually high amount of water, you may have a leak in your supply pipe.
You can check for a leak by carrying out the following steps:
- Either turn off the water at your internal stop tap (normally found under the kitchen sink) or turn off all taps and other appliances which use water.
- Open the meter chamber and remove the polystyrene protection.
- On the meter face you will see two red needles, If either of the needles is moving when you are not using any water, you may have a leak on your supply pipe.
Please note: In some cases, particularly with older properties and/or flats where there has been a change in the use of the property, such as a conversion of a house to flats, there may be a joint or shared supply. So rather than indicating a leak, the meter could be recording water being used by a neighbour. If you feel this is the case, please call us on 01429 858 050 during normal office hours and we’ll be happy to investigate.
If you think there is a leak, contact us straight away on 0800 028 1054 and we will inspect and, if eligible, repair any leak on your supply pipe free of charge according to our Watertight Scheme.
If you do not think a leak is present, you may be interested in reading the information on our using water wisely page, which contains information on how to reduce your water consumption – not by going without, but by simply cutting down on waste.