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What's been going on in your local area.
This section answers some of the questions we are asked on a frequent basis, including queries about billing, our services, what to do if you have a leak and a whole lot more.
Direct payments are where water and sewerage charges are taken directly from your benefits. Direct payment applications may take up to four weeks to process, therefore we advise you to continue with your payment arrangement until notified.
On receipt of your completed mandate, your account will be re-issued detailing payment dates and amounts. This will remain in place until you choose to cancel the arrangement.
Payments are from April to January of each billing year.
Your meter is read and a bill issued every six months. This may be payable in weekly, fortnightly or monthly instalments.
Your payment card should reach you within 10 working days.
The water supply is disconnected once we have been notified that the property is empty and we need 24-hours’ notice to reconnect. We are unable to turn supplies off and on again the same day.
We like to give tailor-made services to customers who may, from time to time, need a bit of extra help.
Careline - our priority service register
Social tariffs for metered customers
We aim to provide an excellent service for our customers and have deliberately set ourselves targets which require higher levels of performance than those imposed by our regulators. However, with thousands of customer transactions every year, things may occasionally go wrong.
Take a look at our Customer Charter.
We have four regulators: two keep an eye on your interests, one sets the standard for the quality of tap water and the fourth safeguards the environment. In addition, data processing laws regulate how we can use any personal information we hold about you.
Consumer Council for Water
Drinking Water Inspectorate
How we use personal information we hold about you
Help us identify water leaks across our region – big or small. If you spot a leak, down the street, up the alley or round the corner - please tell us so we can fix it.
Please call our freephone Leakage Hotline on 0800 028 4816 during office hours or 0800 028 1054 for emergencies outside office hours.
In most cases, you are responsible to getting any leak on the pipe that brings water from the boundary of your property to your door.
Find out how to carry out a leak test
Repairing a leak between our water main and your property
There could be various causes for a loss in water supply. Please check the following points and if your water supply isn't restored, please call us on 01429 858 050 and we will endeavour to restore your supply where possible.
Use our postcode search function to get details of the drinking water quality in your area.
Sometimes you may notice a change in the appearance of your drinking water.
Short term cloudy (white water) or discoloured water can sometimes occur as a result of supply interruptions or burst water mains – the information in the water quality factsheets explain a bit more about what to do if this happens.
With more and more reports of people falling victim to Bogus Callers claiming to be from the water board or other utilities like gas and electricity, we recommend you follow our four easy steps, Lock, Stop, Chain and Check.
Beating bogus callers
Copyright © 2018 Anglian Water Services Ltd All rights reserved
Registered in England No. 2366656
Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU