Hands holding water

Tap water in the United Kingdom is amongst the safest and highest quality in the world, and the water supplied by Hartlepool Water is no exception.

Every step of the process, from our raw groundwater sources through to the water coming out of customers' taps, is regularly sampled and analysed and we continuously monitor all of our water treatment works and other key sites.

To help keep your water in tip top condition once it has left our water mains and enters your home, have a look at the following:

Top Tips for keeping tap water healthy

  • Regularly clean taps used for drinking water.
  • Before you drink - run off any water which has stood in pipework for a period of time. This will help to reduce levels of any common pipework metals such as lead or copper and any tastes and smells.
  • Whenever you alter or replace pipework in the home, use approved plumbing materials and an approved plumber. Always follow the manufacturer's installation instruction. Make sure header and other storage tanks have adequate covers, vents and ventilation. For further information, please read our advice on domestic plumbing.
  • Make sure there is a non-return valve connected to hoses from dishwashers and washing machines to minimise any TCP tastes and smells.
  • Well ventilated rooms to prevent the build up of black mould around taps and in showers.
  • Immediately clean up any fuel spillages, such as petrol or heating oil, on your property to prevent contamination of plastic pipework.
  • Lag hot water pipes to minimise heating of cold water pipes, as this can lead to water developing a cloudy appearance due to the presence of air bubbles.
  • If you have a water softener it is recommended that you always keep a separate mains-fed tap for drinking and cooking, and follow the manufacturers instructions for installation and operation carefully.
  • If you use any other form of home filtration or other device for treating tap water, follow the manufacturer's installation and operation advice carefully. For further information, please read our page on home water treatment.