Water quality and safety plan
Hartlepool Water provides high-quality water meeting all the standards set out within the Water Supply (Water Quality) Regulations 2000 (as amended), the legally enforceable water quality standards set down in UK law.
The UK regulations also require us to have a Water Safety Plan to protect the quality of drinking water as it travels from source to tap. The Plan helps us to reduce risks to the quality of your drinking water by ensuring that we carry out proper inspection, monitoring and maintenance of all our assets including boreholes, treatment works, storage reservoirs and water mains. The Plan also helps us to set out our investment needs to improve our assets.
We also offer advice on how you can protect water quality in your home and where to obtain a leaflet called Looking After Water in Your Home.
Further information of the quality of your water supply may be found within our water quality pages. Alternatively you can call us on 01429 858 050, write to us or visit our offices at 3 Lancaster Road, Hartlepool, TS24 8LW open from 8.30am to 5pm, Monday to Friday, excluding Bank Holidays, or send us an email to firstname.lastname@example.org For further information please contact us