We know it is not always easy for some of our customers to pay their water and sewerage bills, so please come to use for advice.
Please contact us. Our office is open between 8.30am and 5pm for enquiries or for payments between 8.30am and 4:00pm Monday to Friday excluding Bank Holidays. Alternatively you can either write to us at: Hartlepool Water, 3 Lancaster Road, Hartlepool, TS24 8LW, call us on 01429 858 030, or send us an email to firstname.lastname@example.org.
We also offer a dedicated Debt Hotline freephone service for customers in debt. Call us on 0800 051 8969 to agree payment terms to clear your debt.
The sooner you contact us the better. If you get in touch we may be able to help you by telling you how much to budget for, or by offering you a budget payment account. We know that it can be hard to pay bills. However, if you do not pay the money that is owing, we will have to take action to recover it.
Please tell us if you are receiving Income Support or receiving help from Social Services.
* Calls from mobile phones may not be free; ensure you check with your mobile phone provider first