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AquaCare Plus

Aquacare Plus Tariff 2019/20


Charge per cubic metre

Water Supply £66.00 63.77p
Sewerage Services £226.13 Nil


The table above shows the elements used to calculate your bill based on the Aquacare Plus tariff.
The bills we send you also cover charges for sewerage and drainage. These services are provided by Northumbrian Water Ltd (NWL) and so the pricing is set by them. For more information about NWL and their sewerage charges please visit NWL's website or call them on 0345 733 55 66.

Aquacare Plus is an additional alternative to the tariff offered under the WaterSure scheme which might benefit certain metered customers.

The AquaCare Plus tariff offers a higher standing charge but a lower charge per cubic metre than standard charges. This will benefit customers who use more than 100 cubic metres of water a year and are in receipt of one of the following benefits:

  • Council tax benefit
  • Housing benefit
  • Income support
  • Income-based
  • Job Seekers Allowance
  • Income-related Employment and Support Allowance
  • Working tax credit
  • Child tax credit (except families in receipt of the family element only)
  • State pension credit.
  • Universal Credit

The tariff offers a higher standing charge but a lower charge per cubic metre. For customers who have established their entitlement for assistance, please see the table below or our Charges Summary to view the charges applicable to you. An other tariff for customers receiving certain benefits or tax credits and living in metered properties is WaterSure.

If you would like to move to the AquaCare Plus tariff please complete an AquaCare Plus Application Form. The completed application form and required documents can either be emailed to us at or posted to us at 3 Lancaster Road, Hartlepool TS24 8LW.  

If you would like to receive any further information or a paper application form for this tariff please contact us.    

Any information you give us as part of your application will be stored and treated in the strictest confidence and your information will not be shared with any person other than those who deal directly with your application.


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Registered in England No. 2366656

Registered Office: Lancaster House, Lancaster Way, Ermine Business Park, Huntingdon, Cambridgeshire. PE29 6XU