Call centre agent on the phone talking to a customer

In this section you will find information on how to pay your bill, the different tariffs and charges available, what to do if you have problems paying your bill and information on water meters.

A number of facilities are provided online such as applying for various tariffs, advising us of an address change and contacting our team.  

Our team is available on 01429 858 030 8.30am to 5pm Monday to Friday excluding Bank Holidays. Alternatively you can email enquiries@hartlepoolwater.co.uk.  

Where the money goes

Hartlepool Water customers enjoy:

  • Exceptionally high-quallity drinking water.
  • Very high service levels.
  • One of the lowest leakage levels in England and Wales.

Investment for the future

During the current 5 year period 2015 to 2020, Anglian Water will spend £2 billion across the Anglian and Hartlepool region to look after your water supply and prepare for future challenges.  We think that this is the right balance between investing for the future and keeping bills affordable.

We've kept bills as low as possible by working hard to find more efficient ways of doing things and making sure we focus on the things that really matter to our customers.

During this five year period, average bills will not increase any more than inflation.

In addition to our investments to improve services, we spend money every day to maintain essential services. This includes pumping water from boreholes, treating the water at our treatment works and keeping the water running by maintaining the miles of pipework from source to tap.  

Water Quality and Safety Plan

Hartlepool Water provides high quality water meeting all the standards set out within the Water Supply (Water Quality) Regulations 2016, the legally enforceable water quality standards set down in UK law.  

The UK regulations also require us to have a Water Safety Plan to protect the quality of drinking water as it travels from source to tap. This plan helps us to reduce risks to the quality of your drinking water by ensuring that we carry out proper inspection, monitoring and maintenance of all our assets including boreholes, treatment works, storage reservoirs and water mains. The Plan also helps us to set out our investment needs to improve our assets.  

We also offer advice on how you can protect water quality in your home and where to obtain a leaflet called Looking After Water in Your Home.  

Details of the quality of your water supply are available on our water quality pages and in our postcode search function. Our Looking After Water in Your Home leaflet is also available to download, however if you would prefer to receive a paper copy please call us on 01429 858 050,  write to us or visit our offices at 3 Lancaster Road, Hartlepool TS24 8LW (open from 8.30am to 5pm, Monday to Friday excluding Bank Holidays).