Cover image from our information leaflet

Hartlepool Water joins forces with the Met Office to urge customers to be prepared for the colder weather. 

With colder days and chilly nights fast approaching, Hartlepool Water has teamed up with the Met Office to remind people to be “winter ready” to stay warm, safe and healthy this season.

The water company is supporting the Government’s Get Ready for Winter campaign, hosted by the Met Office which encourages homeowners to be prepared and wrap up their homes as well as themselves to stay safe this season.

The national campaign goes hand-in-hand with our ‘Keep your pipes cosy’ initiative, both of which recommend homeowners use Watersafe - the register for approved qualified plumbers - to ensure their pipes, water tanks and heating systems are ready for a cold snap.

Cold temperatures can cause water inside pipes to freeze – leading to bursts, floods and the misery of being without water for drinking, cooking and washing. Hartlepool Water’s ‘Keep Your Pipes Cosy’ campaign is set to remind home and business owners to look after their pipes and tanks to ensure they stay cosy and dry through the winter months.

Regan Harris, from the company's media team, said: “The weather is turning colder and many people have started getting ready for the winter. As part of your preparation we’re calling on everyone to ensure your pipes are lagged, fix dripping taps and have a plumber’s number to hand if the worst comes to the worst.

“A burst pipe can mean huge disruption with the potential to cause thousands of pounds of damage as well as affecting your water supply.

“Don’t forget to keep an eye on family, friends and vulnerable neighbours too and if you’re out and about and spot a leaking pipe then please report it to our Leakline on 0800 028 4816.”

There are lots of simple steps households can take to prepare for a cold winter and now is a great time to get ahead and make sure homes are snug.

We has put together a list of top tips to help homeowners and businesses beat the winter blues:

  • Wrap up pipes and water tanks with lagging – DIY stores have everything you need
  • Fix dripping taps – even a small trickle can result in a frozen pipe
  • Find your home’s stop tap and make sure you can turn it off – most are under the kitchen sink
  • Leave the heating on low if you go away
  • Check your central heating boiler has been serviced
  • Keep the name of a plumber handy – type in your postcode at to find your nearest accredited plumbing business.

Regan continues: “If the worst happens and you do have a burst pipe, then turn off the water at the stop tap, allow the thawed water to escape through your tap as normal and call a plumber who is qualified to work with the drinking water in your home.”

Households looking for a trusted plumber to help them this winter are advised to use the online directory WaterSafe, which is backed by all water companies in the UK. To find a qualified plumber, log on to or call 0333 207 9030.

Find out more hints and tips for keeping your pipes cosy.