• Price reduction keeps water bills the same
  • Money saved through efficiencies is being returned to customers
  • £15million investment planned by Hartlepool Water on maintaining and improving essential services
  • Water services just 37 pence per day per household
  • Average bills today lower than they were three years ago 

Millions of pounds of investment has today been announced by Hartlepool Water to maintain and improve water services in the region. At the same time the water company is freezing prices despite inflation of around 2%, meaning most customers won’t face a bill increase this year.

The company, owned by Anglian Water, said it was able to keep bills low because of the efficient way it’s running the business.

A multi-million investment programme will be ploughed into areas that matter most to customers including providing world-class quality drinking water, reducing leakage and tackling the impacts of climate change. It will be paid for by bills of just 37 pence per day, or £135.40 per year, on average – meaning bills have remained flat including inflation.

Average bills are still lower than they were four years ago after Hartlepool Water dropped its prices by 7.5% in 2015/16.

Customers with a water meter continue to pay even less, with the average metered bill at £113, or 31 pence per day for an entire family.

The money to be invested over the next 12 months will include:

  • £10million to increase resilience of our Wynyard water treatment works serving customers in Hartlepool and install new filtration equipment to make sure drinking water is tip top quality
  • Around £1 million maintaining the different water pipes and equipment across Hartlepool
  • £4million on running the equipment and operating the network

Kevin Ensell, Hartlepool Water’s, Operations Manager, said: “Bills are still lower than they were four years ago thanks to the price reductions we promised back then. We’re always doing everything we can to be even more efficient at running the business, which translates into value for money for our customers. We’re continuing to keep costs low long term while still investing heavily in the things customers care about most.

“Water meters remain the best way to save money and stay in control of your bill, with the annual average metered bill coming in £35 cheaper than those without a meter. That’s a lot of money over time, so we’d urge customers to give it a go. It’s free to switch to a meter and if you aren’t completely satisfied you can switch back, for free, within two years.

More information, including details of charges and support available for those who struggle to pay their bill, is available here.

The precise change to individual customers’ bills will depend on several factors, such as whether a meter is fitted or not, and the rateable value of the property. The cost of sewerage services supplied by Northumbrian Water is not included in this average price.