Chart to show where we spend the 37p you pay each day for your water

• Price reduction keeps water bills the same
• Money saved through efficiencies is being returned to customers
• £15million investment planned by Hartlepool Water on maintaining and improving essential services
• Water supply just 37 pence per day per household
• Average water supply bills today lower than they were three years ago

Millions of pounds of investment has today been announced by Hartlepool Water to maintain and improve water services in the region. At the same time the water company is freezing prices despite inflation of around 3%, meaning most customers won’t face a bill increase this year.

The company, owned by Anglian Water, said it was able to keep bills for drinking water low because of the efficient way it’s running the business.

A multi-million investment programme will be ploughed into areas that matter most to customers including providing world-class quality drinking water, reducing leakage and keeping water supplies flowing. It will be paid for by bills of just 37 pence per day, or £135.63 per year, for water supply on average – meaning bills have remained flat including inflation.

Average bills water supply are still lower than they were five years ago after we dropped its prices by 7.5% in 2015/16.

Customers with a water meter continue to pay even less, with the average metered bill at £119, or 33 pence per day for an entire family’s water.

The money to be invested over the next 12 months will include:

  • £6million for the competition of filtration plant at Dalton Piercy Water Treatment works
  • £0.8 million will be spent replacing and maintaining part of the ring main in Hartlepool centre at Belle Vue
  • Around £1 million maintaining the different water pipes and equipment across Hartlepool
  • £4million on running the equipment and operating the network

Kevin Ensell, Hartlepool Water’s, Strategic Operations Manager, said: “Bills for water supply are still lower than they were five years ago thanks to the price reductions we promised back then. We’re always doing everything we can to be even more efficient at running the business, which translates into value for money for our customers. We’re continuing to keep costs low long term while still investing heavily in the things customers care about most.

“Water meters remain the best way to save money and stay in control of your bill, with the annual average metered water bill coming in £30 cheaper than those without a meter. That’s a lot of money over time, so we’d urge customers to give it a go. It’s free to switch to a meter and if you aren’t completely satisfied you can switch back, for free, within two years.

More information, including details of charges and support available for those who struggle to pay their bill, is available on our website