You are here:

Privacy policy

Anglian Water Services Limited (“AWS”) is committed to protecting your privacy and complying with the provisions of the Data Protection Act 1998.  Please read this policy statement before you provide any personal information to us.

Our Use of your Personal Information:

Any personal information you provide to us may be used by AWS for the purposes for which  the information is provided, and may be disclosed to other companies in the Anglian Water group (being  Anglian Water Group Limited and its subsidiary companies) and their affiliated partners and sub-contractors in connection with those purposes, but it will not be processed for other purposes or disclosed to other third parties without your express permission.  

If you need to provide us with sensitive personal information (e.g. health information) then you consent to the processing of this information for the purpose for which you have provided it.  

Please let us know if your personal information that we hold, needs to be updated.  We will only retain your information for as long as it is needed.  

AWS may collect statistical information, such as traffic patterns and related site information, and provide it to reputable third parties to improve the provision of information, but these statistics are anonymous and do not identify individual users.  

Hyperlinks

This site contains links to other websites.  Please note that when you click on one of these links, you are “clicking” to another website.  AWS encourages you to read the privacy policies of these linked sites, as they may differ from this one. AWS can not take responsibility for the content of these other websites.  

Cookies

This site uses ‘cookies’ (“remember me” options). Cookies identify the computer used and not the individual user and record the areas of the site visited and for how long. Your browser has options to accept, reject or provide you with notice when a ‘cookie’ is sent.   All recent versions of popular browsers give users a level of control over cookies.  For more information about controlling cookies in individual browsers, see about cookies.org  “How to control cookies”. Please note that disabling session cookies will result in the loss of some useful functionality of this website.

Cookies used on this site

Cookie name Cookie type Description 
 __utma  Immediate expiry  Google Analytics Tracking is a set of third-party tracking cookies, some stored in the browser, and some as session cookie. These anonymously identify users and give the site owner the ability to track a user through the website providing usage metrics that assist in traffic analysis and site improvements.
 
 
 
 
 __utmb  30mins expiry
 __utmc  Session
 __utmz  6 months expiry
 __qca  Session
cookie  First party 1 year expiry  This cookie is used to maintain the user’s choice for accepting/declining the use of third party Google Analytics. 

Monitoring

Where you communicate with AWS electronically (including by e-mail, telephone or fax), this communication may be randomly monitored or recorded to protect the interests of our business and our customers. This includes maintaining high quality standards, crime detection and/or prevention and to ensure that our employees comply with legal obligations and our policies and procedures (including customer relations practices).

Your Rights

You can request a copy of the information that we hold about you at any time by contacting us at the address below. The provision of this information may be subject to the payment of a fee (currently £10).

Contacting us

AWS welcomes your questions and comments about privacy. Questions related to this privacy policy and access to any personal information you have provided to us should be addressed to:

Anglian Water Data Protection Officer
Henderson House
4 Lancaster Way
Ermine Business Park
Huntingdon
Cambs PE29 7DU

Please send e-mail to: privacycoordinator@anglianwater.co.uk

Last Updated: August 2012

 

Copyright © 2014 Anglian Water Services Ltd All rights reserved

Registered in England No. 2366656

Registered Office: Anglian House, Ambury Road, Huntingdon, Cambridgeshire. PE29 3NZ